Privacy Policy

Last updated: August 22, 2024

This privacy notice for Velvet Desires (“we,” “us,” or “our”) explains how we collect, store, use, and share your information when you use our services (“Services”), such as:

• Visiting our website at https://velvetdesires.com.au/
• Engaging with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at shop@velvetdesires.com.au.

SUMMARY OF KEY POINTS

This summary highlights key points from our privacy notice. For more details on any topic, refer to the relevant section.

• What personal information do we process? We may process personal information depending on how you interact with our Services, the choices you make, and the products and features you use.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we collect any information from third parties? We do not collect any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations.
• In what situations and with whom do we share personal information? We may share information in specific situations and with certain third parties.
• How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no method is 100% secure.
• What are your rights? Depending on your location, applicable privacy law may grant you certain rights regarding your personal information.
• How do you exercise your rights? You can exercise your rights by contacting us directly. We will consider and act upon your request in accordance with applicable laws.

TABLE OF CONTENTS

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. Do We Offer Artificial Intelligence-Based Products?
6. How Do We Handle Your Social Logins?
7. How Long Do We Keep Your Information?
8. How Do We Keep Your Information Safe?
9. Do We Collect Information From Minors?
10. What Are Your Privacy Rights?
11. Controls for Do-Not-Track Features
12. Do Other Regions Have Specific Privacy Rights?
13. Do We Make Updates to This Notice?
14. How Can You Contact Us About This Notice?
15. How Can You Review, Update, or Delete the Data We Collect From You?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us: We collect personal information you voluntarily provide when you register on the Services, express interest in our products, participate in activities on the Services, or contact us.

Personal Information Provided by You: The personal information we collect depends on your interactions with us and the Services, including:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Usernames
• Passwords
• Contact preferences
• Billing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect data necessary to process your payment, such as payment instrument number and security code. All payment data is handled by Velvet Desires.

Social Media Login Data: If you register with us using social media account details, we will collect certain profile information from the social media provider.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Google API: Our use of information received from Google APIs will adhere to Google’s policies, including Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication: We may process your information to allow you to create and log in to your account.
• To deliver and facilitate delivery of services: We may process your information to provide requested services.
• To respond to inquiries and offer support: We may process your information to respond to inquiries and resolve issues.
• To send administrative information: We may process your information to send updates about our products, services, terms, and policies.
• To fulfill and manage your orders: We may process your information to manage your orders, payments, returns, and exchanges.
• To enable user-to-user communications: We may process your information to facilitate communications with other users.
• To request feedback: We may process your information to request feedback and contact you about your use of our Services.
• To send marketing and promotional communications: We may process your information for marketing purposes, according to your preferences. You can opt out of marketing emails at any time.
• To deliver targeted advertising: We may process your information to develop and display personalized advertising.
• To post testimonials: We may post testimonials that may contain personal information.
• To protect our Services: We may process your information to keep our Services safe and secure, including fraud monitoring.
• To evaluate and improve our Services: We may process your information to identify usage trends, determine the effectiveness of promotions, and improve our Services.
• To comply with legal obligations: We may process your information to comply with legal requirements and respond to legal requests.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to your information. We have contracts with these third parties to safeguard your personal information.

We may share your information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of our business.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies to collect and store your information. These technologies help us maintain security, save your preferences, and provide a better user experience. Third parties may also use these technologies on our Services for analytics and advertising.

For more details on how we use cookies and how you can manage them, refer to our Cookie Notice.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. These tools are designed to enhance your experience and provide innovative solutions. Your data may be processed by AI service providers to enable these functions.

You can opt out of using AI-powered features by updating your account settings or contacting us.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register or log in using a social media account, we may access certain information about you from the social media provider. We use this information only for purposes described in this privacy notice. We recommend reviewing the privacy notice of the social media provider to understand their data practices.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented reasonable technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to children under 18 years of age. If we learn that personal information from users under 18 has been collected, we will take steps to delete such data. If you become aware of any data we may have collected from children under 18, please contact us.

10. WHAT ARE YOUR PRIVACY RIGHTS?

You may review, change, or terminate your account at any time. You have the right to withdraw your consent to process your personal information, opt-out of marketing communications, and manage your account settings.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile applications include a Do-Not-Track (“DNT”) feature. We do not currently respond to DNT signals, as no uniform standard for online tracking has been adopted. If a standard is adopted in the future, we will update this notice accordingly.

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Depending on your location, you may have additional rights under applicable privacy laws.

Australia: We collect and process your personal information under Australia’s Privacy Act 1988. This privacy notice satisfies the notice requirements defined in the Privacy Act.

For more information or to exercise your privacy rights, please contact us at shop@velvetdesires.com.au.